Delivery Information
Thank you for choosing us for your custom trophies and awards. Since every piece is made to order with care and precision, we take the extra time needed to ensure your items meet the highest standards.
Processing Time
All made-to-order trophies and awards are carefully crafted and processed within 3–7 business days (excluding weekends and holidays). Complex designs, engraving, or larger orders may require additional time, which will be communicated to you during checkout or via email.
Shipping Costs
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Because our trophies and awards are often heavier and more delicate, shipping costs reflect careful packaging for maximum protection.
Order Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. You can easily track your package using the link provided in the email.
Still can't find what you are looking for? Get in touch with one of our team today!
Contact UsFAQ's
What is your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied with our service, you can request a full refund within 30 days of purchase.
How long does it take to get started?
You can create an account and start using our service in less than 2 minutes. No credit card is required for the free trial.
Do you offer customer support?
Yes! We provide 24/7 customer support via live chat, email, and phone. Our team is always ready to help you.
Can I cancel my subscription anytime?
Absolutely. You can cancel your subscription at any time from your account dashboard. There are no long-term contracts or cancellation fees.
Is my data secure?
Your data is protected with enterprise-grade encryption and we comply with GDPR, CCPA, and other major privacy regulations.
Do you offer discounts for teams or students?
Yes, we offer special pricing for teams, nonprofits, students, and educational institutions. Contact our sales team for details.
We offer a 30-day money-back guarantee. If you're not satisfied with our service, you can request a full refund within 30 days of purchase.
You can create an account and start using our service in less than 2 minutes. No credit card is required for the free trial.
Yes! We provide 24/7 customer support via live chat, email, and phone. Our team is always ready to help you.
Absolutely. You can cancel your subscription at any time from your account dashboard. There are no long-term contracts or cancellation fees.
Your data is protected with enterprise-grade encryption and we comply with GDPR, CCPA, and other major privacy regulations.
Yes, we offer special pricing for teams, nonprofits, students, and educational institutions. Contact our sales team for details.
Bespoke products
Can’t see what you want? Please fill in the form, upload your photos, pictures, and designs.
Addica’s dedicated and knowledgeable team will be in touch to help you with your enquiry.
The majority of our orders are bespoke items, so we have experience you need to develop the product you require.
Find out more